Legal
Refund & Cancellation Policy
Last updated: [PLACEHOLDER — add date of publishing]
This policy explains how cancellations and refunds are handled for orders placed directly with The Brew Cafe, and how orders placed through third-party platforms are handled. This content is a starting point and should be reviewed by a qualified professional before relying on it.
Direct Orders (WhatsApp / In-Cafe)
Orders placed directly with us over WhatsApp, phone, or in-cafe are prepared fresh to order. Because food and beverages are perishable and made on request, we generally cannot offer refunds once an order has been prepared.
Cancellation Before Preparation
If you wish to cancel an order, please contact us as soon as possible via WhatsApp or phone. If your order has not yet entered preparation, we will do our best to cancel it without charge.
Cancellation After Preparation
Once preparation of your order has begun, we are typically unable to cancel or refund the order, given the perishable nature of coffee, matcha, and food items. If there is an issue with the quality or accuracy of your order, please let us know immediately so we can make it right.
Third-Party Orders (Zomato / Swiggy)
Orders placed through Zomato, Swiggy, or any other third-party delivery platform are governed by that platform's own refund and cancellation policy. Please raise any refund, cancellation, or order-quality concerns for such orders directly with the relevant platform's customer support.
Customer Support
If something about your order wasn't right, we want to know. Please reach out to us directly and we will do our best to resolve the issue promptly and fairly.
The Brew Cafe
Shop No. 1, Viceroy Court,
Thakur Village, Kandivali East,
Mumbai, Maharashtra 400101, India
Phone / WhatsApp: +91 91372 98124
Email: [OFFICIAL EMAIL]